Register Shopping Cart (0) Wishlist (0)
*
 
FREE SHIPPING* Blog

Frequently Asked Questions (FAQ)


Account Registration
Personal Information
Product Information
Payments
Return & Exchange
Contact Information
Site Information


Do I need to register for an account to purchase an item?
Yes, all customers must register for an account to purchase items on our site.  This will allow you to manage and track all your orders, and your address will be kept on record for faster checkouts the next time you make another purchase.
 
How do I register for an account?
Registration is easy.  Simply click on the "Register" link and register as a customer by clicking on "Create Customer Account."  Fill in the required fields (e.g. name, email, password, etc.), scroll to the bottom and click on "Register."  You will be sent an email notification of your registration. 

How do I change my personal information?
Log into your account and click on "My Account" located on the top of the page. Make any necessary changes to your account (e.g. name, email, password, billing address, etc.), scroll to the bottom and click on "Save." 

I forgot my password, how do I retrieve it?
Go to the Login page and click on "Forgot Password?"  Enter your email in the field and click on "Recover."  You will receive an email with your current password. 

How do I change my password?
Log into your account and click on "My Account" located on the top of the page. Click on the "Change Password" tab and you will be required to enter your old password, then a new password. You will receive an email notifying you of the change.  

How do I find an item?
Enter search keywords in the search box, located on the top right of any page, then click on "Search".

To browse for items, you can select from the tabs labeled "Women", "Men", "Brands" or "New Products".  Then navigate through the category menus (e.g. tops, shoes, accessories, etc.) located on the left panel of the site.  

How do I add an item to my wishlist?
Select an item to view, then click on "Add to Wishlist" button.  You can also share your wishlist to others by sharing the link provided in your "My Wishlist" page.

How do I add an item to my shopping cart?
Select an item to view, then click on "Add to Cart" button.

How do I know which size fits me?
Please view our Sizing Chart for measurements that best suits you.

What type of payment is acceptable?
Ukamaku only accepts the following credit cards: Master Card and Visa.  

When will my credit card be charged?
Your credit card will only be charged once your order ships, with the charge on your statement appearing as Ukamaku.  You will receive an email notifying you of when your order has been shipped.

How secure are credit card payments?
Ukamaku processess all credit card payments through a fully secured and reputable third party source.  We do not keep your full credit card information on file.

How do I use a coupon code?
Go to your Shopping Cart and enter the coupon code in the "Discount Code" field, then click on "Apply Coupon" button.

What currency will I be charged?
You will be charged in Canadian dollars, regardless of shipping address.  Please note that the currency converter may not guarantee that you will be charged that exact amount.

How do I return or exchange an item?
Please view our Return and Exchange Policy.

How can I contact Ukamaku?
If you have general inquiries, you can contact Ukamaku at info@ukamaku.com
For customer service, please contact Ukamaku through e-mail at customerservice@ukamaku.com
 
What currency is shown on Ukamaku?
The default currency shown is in Canadian dollars.  You can change to U.S. currency by clicking on the Site Currency drop-down menu on the top right of the page. 

What are cookies? Do I need to enable them on my browser?
A cookie is a small amount of data that is sent to your browser from a web site and can be stored on your computer's hard drive. Cookies are an effective way to identify an anonymous unique visitor and how they navigate Ukamaku. We only use the information gathered from cookies to understand usage patterns, offer personalized features, or to isolate problems experienced by visitors to Ukamaku. An anonymous visitor remains anonymous. We will not identify visitors if they do not voluntarily register on our website or place an order. Cookies cannot be used to retrieve personal data from your hard drive, install a virus,get your email address, or obtain any information about who you are.

You need to enable cookies on your browser to enjoy all the shopping features at Ukamaku. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your Ukamaku account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on "Logout" link at the top of the page.
 
Who hosts Ukamaku.com?
Datacenter
151 Front Street
Toronto, Ontario
M5J 2N1

416-848-6200
www.aoulous.com
 

Copyright © 2013 UKAMAKU. All rights reserved.